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Recently, Steelton landlord Rick Kaylor took to social media to spread misrepresentations about the Water Authority’s decision to shut off service to his rental properties. These shutoffs recently occurred due to his continual failure to pay delinquent water bills. The Steelton Water Authority takes the issue of water shutoffs very seriously and uses this method only as a last resort, when all other options for paying delinquent balances have been exhausted. In this case, all other options have been exhausted with the landlord failing on multiple occasions, over multiple years, to pay for the water services for which he is responsible.
Over multiple years, Mr. Kaylor has accumulated over $60,000 in unpaid water/sewer bills for his rental properties in Steelton. These unpaid balances accumulated year-after-year while Mr. Kaylor continued to collect rental income from his residents, yet failed to pay for their water/sewer services. The Authority, empathetic of the impact water shutoffs would have on his tenants, tried every avenue possible to collect payment without shutting off services. Unfortunately, Mr. Kaylor failed to honor our attempts to resolve his outstanding balances, leading to where we are today.
On March 10th, 2017, the Authority offered Mr. Kaylor a payment arrangement in which water service to his tenants would continue in exchange for his commitment to pay monthly installments towards his unpaid water/sewer bill balance over a prolonged period of time. This option afforded Mr. Kaylor the ability to slowly pay off his unpaid balance in discreet, incremental amounts. Mr. Kaylor signed off on this agreement, which included a specific schedule of payments, and water service continued to his tenants. By November, 2017, Mr. Kaylor defaulted on this payment arrangement and stopped making monthly payments altogether. He did not make another payment until November 2018, approximately one year later. During this one year period, the Authority kept water service on at his properties.
In November, 2018, one year after Mr. Kaylor’ s last payment and now facing approximately $68,000 in unpaid water bills, the Authority tried, again, to provide a reasonable solution that avoided shutoffs, offering to put Mr. Kaylor on a second payment arrangement. Mr. Kaylor signed this agreement, again committing to paying down his outstanding balance in discreet monthly installments. In May, 2019, he missed his scheduled payment due and defaulted on this second payment agreement. While Mr. Kaylor sold one of his rental properties, using part of the proceeds to pay off water/sewer liens on that property, he was still required to make on-time payments on seven other properties with significant outstanding balances per his agreement. He did not do so.
As a result, after two failed payment agreements, years of delaying action, and multiple attempts to work with Mr. Kaylor, the Authority was left with no choice but to send 30 day notices to all of Mr. Kaylor’s delinquent properties in May, notifying tenants and Mr. Kaylor that water service would be terminated after 30 days if payment was not made on his outstanding accounts. These notices were posted on all properties on May 23rd, 2019 with record kept to show proof of posting. As the June shutoff deadline approached, Mr. Kaylor paid his missed May installment, but failed to pay his June installment, defaulting again on his second payment agreement.
While Mr. Kaylor claims that the Borough Authority is not willing to work with him, the fact of the matter is that we have tried to work with him over the span of two-plus years, including allowing him to enroll in payment agreements on two separate occasions, allowing him to pay his balance late, and giving him leniency as much as possible. Mr. Kaylor has not honored these multiple attempts to resolve his unpaid bills and the Authority has kept water on this entire time, up until this week.
Accumulating over $60,000 in unpaid bills took multiple years, and multiple attempts by the Authority and Borough to remain lenient and avoid shutoffs. It should be no surprise to Mr. Kaylor that, after multiple payment arrangements, regular communication with Authority members, and years of working with the Authority, a point would come when his failure to be a responsible landlord would lead to an enforcement action. There is no amount of misrepresentations, social media posts, or subterfuge that can get around the fact that Mr. Kaylor simply needs to take care of his tenants and pay his bill. That is what responsible landlords do. That is what he should do.
In an attempt to help tenants impacted by this situation, the Authority and Borough have contacted multiple agencies that may provide assistance to tenants. Please contact any of the agencies below for assistance:
American Red Cross- Central PA Chapter
1804 N. 6th Street
Harrisburg, PA 17102
413 S. 19th Street
Harrisburg, PA 17104
1122 Green Street
Harrisburg, PA 17102
Tenants also have the option to pay 1/3rd of their property’s bill and have service restored for a period of 30 days while Mr. Kaylor resolves the unpaid balance for which he is responsible. Tenants may stop at Borough Hall during normal business hours to make such payments and arrange to have their water service restored.
At a special meeting held on November 14th, 2018, Steelton Borough Council voted to lay the draft 2019 General and Sewer Fund budgets before the public for inspection and comment for a period of thirty (30) days. Members of the public are welcome to review the budget at Borough Hall, make copies for a small […]
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At its August 27th meeting, the Steelton Borough Authority approved Resolution 2018-AR-01 awarding the bid for the purchase of the Steelton Water System to Pennsylvania American Water.
Meeting Documents Public Comments Public Input Meeting #1 | 8/13/2018 Public Comments Public Input Meeting #2 | 8/16/2018
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